Indulge yourself with a getaway
FAQ - Trump Taj Mahal Hotel & Casino
Q: How can I update my Trump One account information?
Visit Trump One Card Services with a valid identification. Customers must change information at each casino if they play at multiple properties.
Q: When do my comp dollars expire?
Comp dollars are valid for 180 days from the day they were earned.
Q: How do I request a comp?
To request a comp you can go to the Rewards Center Kiosk or Trump One Card Services. You can also request a comp at a table game on the casino floor by asking the pit boss. Or by going through your casino host.
Q: How can I get a copy of my Win/Loss Statement?
If you requested a Win/Loss Statement last year, you will automatically be mailed one this year. Otherwise, you can access your Win/Loss statement online or you can contact the Hotel Accounting Department at your home property between 10 am and 5 pm EST. 1.800.234.5678 | Extension: 5994
Q: I forgot my PIN number. How can I access my account?
On your next visit to Trump Taj Mahal, stop by the Trump One Card Services and they will assist you.
Q: I forgot my PIN response?
Thank you for your recent email. We are sorry you are currently having an issue with your PIN# and your log in. Unfortunately, for your privacy and the protection of your Trump One account, we cannot create or e-mail your PIN number to you, nor can we rectify this situation over the phone. Transactions of this type can only be done in person at the property.
Please stop by our Trump One Services desk with your photo identification upon your next visit and our agents will be more than happy to assist you.
Thank you again. We hope to see you back soon!
Q: I never received a PIN response?
Thank you for your email inquiry with regard to your PIN# set up. When you obtained your Trump One Card, you were advised to set up your PIN at that time either by:
1. Stopping by our Trump One Services desk or
2. Utilizing any one of the many kiosks located throughout the property.
For your privacy and the protection of your Trump One account, we cannot create or e-mail your PIN number to you, nor can we rectify this situation over the phone. Transactions of this type can only be done in person at the property. Upon your next visit, please feel free to stop by Trump One Services with your photo identification and they will be happy to assist you.
Q: How can I change my mailing address?
To change your address visit the Trump One Card Services on the main casino floor with identification that shows your new address or you can mail an Address Change Card which you can obtain at the Post Office. Unfortunately, we do not accept address changes via e-mail or phone.
Q: Are any of your restaurants open 24 hours?
Plate is open 24 hours a day and is located on Spice Road.
Q: Do you have a pool and exercise facility?
Trump Taj Mahal features an Olympic-style pool located on the 15th floor and is complimentary for all hotel guests. We also have a fitness center featuring a complete line of weight machines, free weights, and cardiovascular equipment. To use the fitness center, there is a $20 fee for registered hotel guests, $30 for any guest with their Trump One Card.
Q: What is the room cancellation policy?
If your room reservation is not cancelled within 48 hours of your arrival date, your credit card will be charged one night plus tax.
Q: What time is hotel check in and out?
Check-in time is 4pm Monday through Saturday and 6pm on Sundays and Holidays. Check-out time is 12pm.
Q: How can I make a Room Reservation?
You can make a room reservation online at this page or you can call 1-800-825-8888.
Q: What is the parking fee?
The standard parking fee is $5.00. Rates subject to change based on availability.
Q: How can I find the current specials and promotions?
You can check out your promotions for Trump Plaza and Trump Taj Mahal by logging into your Trump One Card Account. For a specific property visit Trump One Card Services at that property.
Q: How do I get to Trump Taj Mahal?
Visit this page for detailed directions to Trump Taj Mahal.
Q: How do I get in touch with Trump Taj Mahal?
Visit this page or call 1-800-234-5678.